They never washed her up and only changed her at night to go to bed. Hillcrest Raleigh is nestled in the hills above Crabtree Valley with an expansive six acres for residents and visitors to enjoy. 6325 Falls of Neuse Rd., Suite 35-259 | Raleigh, NC 27615 However, my last mentor was awful. Whenever you or your family need any level of senior care, we invite you to Think The Best, Think Hillcrest. They are all smoke and mirrors when you visit, but the care given is below average. Also while I was being trained there's a rule that the last person can't leave until or if the next shift comes in. Here is a list of services that our expert team provides to our residents at both locations, as needed: These additional services are available to our long-term care residents living at our Durham location: No matter the level of support you may require now and in the future, the staff at Hillcrest stands ready to be the solution you are looking for. This statistic is a measure of the percentage of long-term care residents receiving antianxiety medications. Senior Care Dictionary I am proud of this facility and the care we provide. When you visit the community, please check to see if pets are allowed to live in the community with you. It had only 0.02 hospitalizations per one thousand long-term resident days, which is an impressively low figure. When I have visited the facility, it has always a pleasant experience. It dont deserve the star I had to give it to make the paper. For them I will be forever thankful.Many of the staff stopped me when they heard of my loss and told me personal stories they had with my dad, even staff I hadn't seen interact with him. It was a very nice, well-maintained gazebo and patio. My Caring Plan is not affiliated with the owner or operator(s) of this facility. Hillcrest Raleigh At Crabtree Valley is certified by the Centers for Medicare & Medicaid Services (CMS) and they provide skilled nursing services to patients in a post-acute care setting. It is very apparent that they love what they do, which is not the experience we had the the staff in other facilities.If you have a loved one who needs skilled nursing I would tour Hillcrest. County. My husband was at this facility. I have known several people who have been residents at Hillcrest, some short term, some long term. They gave him PT, OT, and speech therapy every day, and he did get stronger. Maps and Directions. I would recommend it to anyone faced with the need for a temporary rehab facility or for long-term care. The nurses and cna's have all been great. Never seen better Care & Connection between Staff & residents. If you are a senior looking for an affordable place to live, you may want to consider renting an apartment. When he began the process of passing away, Hillcrest was wonderful in caring for him and for our family, who were allowed to stay in his room continuously for almost 48 hours. The grounds are quiet, private, and peaceful and our indoor spaces are designed with comfort, elegance, and indulgence in mind. They said because he had a wheelchair, he couldn't have a walker. Her first stay of twenty days was a very pleasant experience with everyone on staff. From the moment you enter our main lobby, youll experience a unique combination of a home-like warmth and hospitality combined with the visual excitement of dramatic vaulted ceilings and stylish dcor. Hillcrest Raleigh at Crabtree Valley 18 reviews My husband went for rehab at Hillcrest Raleigh at Crabtree Valley. We advise calling Hillcrest Raleigh At Crabtree Valley ( at (919) 781-4900 ) to see what their protocols are for visiting and placement appointments if you are not already familiar with them. All rights reserved. Due to COVID-19 and just new rules in general, many nursing homes have new procedures for visiting. Inspections My mom was in Hillcrest Raleigh at Crabtree Valley for about a month for rehab. Please consider trying our custom search box below. According to our latest records from CMS, the average daily amount billed by Hillcrest Raleigh At Crabtree Valley to Medicare is $660.11 per day (compared to a North Carolina average of $633) and Medicare reimbursed them an average of $375.89 per day. We are proud of our reputation of service and for providing each and every resident with the specialized care and attention they want and deserve. Hillcrest Raleigh At Crabtree Valley Skilled Nursing Home Facilities North Carolina Raleigh Skilled Nursing Home Facilities Contact Information 3830 Blue Ridge Road Raleigh, NC 27612 Price & Availability: (877) 311-2675 General Info: (919) 781-4900 County: Wake Call 866.333.6002 To talk to a care advisor for free The food was decent, but the portions were abysmally small. SITE MAP | ACCESSIBILITY, Supporters of NC Skilled Nursing Facilities PAC, Find Skilled Nursing Care in North Carolina, High Contrast: White Background with Black Text. My mom was a fall risk and the reason she was there was because she had fallen at home. The management was pretty good. Each time I visit I get more upset and frustrated with this HOLE. {if(f.fbq)return;n=f.fbq=function(){n.callMethod? Give more details to improve the helpfulness of your review. Some of the coworkers at hillcrest are loving and some are not. 2,290, $ Pricing She seemed to like the food. They let you wet yourself and then just stay in it. The food and living quarters were fair. She is a diabetic with other health problems and they were knowingly feeding her fatty, fried and unhealthy foods that constantly brought up her blood pressure and her sugar levels(ALL FOODS WERE COMPLETELY AGAINST A DIABETIC DIET).Which made her deeply scared to eat their food because she was concerned for her health, so I had to bring her food regularly to make sure she was eating properly and enough. It was really beautiful to see how kindly they looked after and treated her!It's important to understand the many difficult scenarios at a rehabilitation center and the constant managing of difficult patients and sometimes a member of the staff, or a disgruntled former employee, who might leave a poor rating. For example, the facility social worker initially indicated they would not provide a wheelchair to get me to the car since I was checking out AMA. There are many negatives however. They were really good. We know that the road to good health is not always a straight line. He was on a full diet, but he didn't eat very much. By submitting this review I certify that this review is based on my own experience and is my genuine opinion of Symphony at Stuart, or I have been granted authority to post this review on behalf of a geniuine experience or opinon of another. Serving Durham, Orange, Chatham, Wake & Johnston Counties, Outpatient Physical Therapy 919-627-6700, 4215-B2 University Drive Durham, NC 27707, 2023 Hillcrest Convalescent Center. I ended up doing most of the care to the point where the nurse noticed and switched me to work with a different person the next day I came in. There are many questions to ask yourself to determine the right option; What can you afford? We ask about her hearing aid and were told that her husband, who died just this past week, had them? I am the Executive Director of Spring Arbor Assisted Living in Cary. Her call bell was unplugged from her wall multiple times. I have waited months for time to pass before posting so that my emotions would be in check, BUT it was not a good place at that time. We went to visit my mother every day for about seven weeks. Relax in the comfort of your own home and receive Hillcrests in-home health services to make daily life for you or your loved one safer, easier, and more comfortable. Allow residents to self-administer drugs if determined clinically appropriate. Unlike , How to pay for assisted living Read More , Senior housing can be a tough choice. Great staff and very clean facility. She has no other family and unfortunately I live out of town so cannot be responsible for checking on her other than every few months. The communication with those in charge was awful. In fact they came within a minute if the nursing button was pushed. very, very different than any interaction I saw with 4+ stays at Hillcrest Raleigh over 4 years. In Hillcrest Raleigh at Crabtree Valley, 73.13% Percentage of Resident. He could not have received better treatment anywhere. As a caregiver, you might have been considering the question for months or possibly even years. Your consent is not a condition to using the service. Skilled Nursing Facilities are one of the Medicare certified . They were super good with the rehab. The people are kind and want to accommodate everyone. 'https://connect.facebook.net/en_US/fbevents.js'); Our continuum of senior care services includes two alternative options. Work (919) 781-4900. The Nursing Home Site profile for Hillcrest Raleigh At Crabtree Valley includes: Staffing and Capacity COVID-19. Quality of care, CMS Ratings, Services, Staffing, and Top-rated Facilities can be viewed below. It is unjust, wrong and completely unprofessional what is going in this facility and others like this one. When my mom yelped I let her know that my mom has a fracture. My mother worked in healthcare and my father is a retired pastor, and both have a lot of experience visiting people in facilities like these. In Hillcrest Raleigh at Crabtree Valley, 21.12% of Patients use Anti-Anxiety Medication. My great grandmother was recently living at Hillcrest temporarily for rehab due to a fall that led to a fractured hip. Another incidentMy mom had to pee and when an aide angry that she was even called to assist arrived 15 minutes later she grabbed my moms shoulder. Mom's gorgeous bathrobe also disappeared - interesting considering I did the laundry. Hillcrest Raleigh At Crabtree Valley - June 2023 Pricing (UPDATED) There is generally a correlation between having fewer hospitalizations and the quality of rehabilitation services. I would also recommend visiting any facility before agreeing to go there. They are more concerned about their bottom line. North Carolina When it comes to skilled nursing, our staff is focused on exceeding expectations by treating our residents like guests. A Reset font size. Each person and case is unique. Hillcrest Raleigh at Crabtree Valley is located in Raleigh, North Carolina. Also just from observing other residents in there who were completely helpless and needed real round care help were constantly neglected, and their call bells would be going off for 15+ mins with nobody addressing it even after me bringing it to their attention. Most Of Staff Has Horrible Attitudes , Snappy With No Smile-Unwelcoming With Complete Lack Of Communication and Understanding. They were decent and werent large, but thats not their fault since they bought an existing facility. Friends came by frequently because it was such a comfortable place. From the Physical Therapy to the Speech Therapist, the Physician, and the Nursing staff, his experience was first class. In Hillcrest Raleigh at Crabtree Valley, 21.81% Percentage of Residents. Bright and inviting, it is a great setting for a wide variety of cuisine. However, I would say the PT was very good, but I was very concerned that the bed could not be lowered. The staff was very good, efficient, and pleasant. Hillcrest Raleigh at Crabtree Valley - SeniorHousingNet.com What made you choose (Comunity Name) over others? Our Senior Living Advisors are free and can guide you through All information, data and other material displayed on this website or included on other websites linked to this website is being provided for informational purposes only. The grounds are quiet, private, and peaceful and the spacious accommodations (with options for private, semi-private, and even fully-appointed two-room suites) are an ideal solution for residents interested in entertaining guests or hosting friends and family for overnight stays. Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted. Medicare and Medicaid participation for Hillcrest Raleigh At Crabtree Valley began on Nov 08, 2012. The first day she was there, I called the nursing supervisor and I said: Listen, you need to know that my mom is going to try to get out of that bed and go to the bathroom on her own. I answered all of her call lights because I don't have the heart to ignore them. The facade was good. During my stay of three weeks, I noted:All staff is cheerful and helpful.The facility is very clean and well managed.The response to my call button was always under 3 to 5 minutes.Any problem was promptly solved by the nurse surpervisor, David. Have approved installation, maintenance and testing program for fire alarm systems. I have very mixed feelings about it. By clicking "Send", you agree to our Partner's Terms of Use. Rex ER sent her back with a C2 fracture. She kept me abreast of his menu and such. For more information, please call (919) 781-4900. Serving Durham, Orange, Chatham, Wake & Johnston Counties, Outpatient Physical Therapy 919-627-6700, 4215-B2 University Drive Durham, NC 27707, 2023 Hillcrest Convalescent Center. Testimonials. They served Brussels sprouts and things that he didn't care for. In my moms room she again grabbed her shoulder. Penalties It was good. Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. No response to my demand for reimbursement.When Mom needed Rehab in December I switched to the Oaks at Mayview. Did not change depends when put to bed. needs to make sure you find the right fit. What are , Apartments for Seniors Based on Income Read More , Seeking out low-income housing can be an overwhelming task. Raleigh, North Carolina has 4 other nursing homes. The staff doctor is a joke! Hillcrest Raleigh at Crabtree Valley Rehab and Healthcare This field is for validation purposes and should be left unchanged. They were, indeed, Angels in caring for our family. Hillcrest Raleigh At Crabtree Valley Reviews | RALEIGH, NC These types of services include registered nurses, physical therapists, speech therapists and other types of therapists. Looking for directions or wish to see the surrounding area? I had a shared room then, and I didn't like having a shared room. The room she was in had not been cleaned in months. The information about this facility has been created to the best of our abilities. You also consent to receive calls and texts, which may be autodialed, from our partner and our partner's customer communities. Hillcrests resident-directed model of care adds quality time to life in a setting with around the clock health services and daily support by licensed caregivers. I liked it when I first got there, but then as time went on and I became a patient, I wasn't really too fond of it. At Hillcrest, we know that family comes first. Other than letting the people sit in their urine, I think they were all very nice. His speech has improved and his overall health has made a complete turn around. The rehab department is great. Mrs. Mary Louise Robinson, age 71, passed away Friday, February 24, 2023 at Hillcrest Raleigh at Crabtree Valley in Raleigh, NC. It is Medicare and Medicaid registered and ownership type is For profit - Corporation. In fact, we awarded it an above average score of B+ in this category. This is the percentage of patients who needed increased assistance with activities of daily living over time. Hillcrest Raleigh At Crabtree Valley in RALEIGH, North Carolina has 134 beds compared to the North Carolina average of 103.91 and a National average of 106.16. We found that 6 percent of this facility's residents were able to return home. Hillcrest Raleigh strives to treat our patients as we would like to be treated. You may have chosen this senior housing option to maintain your independence and boost your social life, while getting some daily help with tasks. I had an older bed that was not quite comfortable and it was quickly changed for a newer, comfortable one.The food was nutritious, tasty, and served warm. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); https://www.bluecrossnc.com/about-us/policies-and-best-practices/transparency-coverage-mrf#. Penalties Higher levels of needing for assistance with ADL's may indicate erosion of a resident's medical condition. Quality of care, CMS Ratings, Services, Staffing, and Top-rated Facilities can be viewed below. However, nothing beats actually visiting the nursing home yourself when possible. Hillcrest Raleigh At Crabtree Valley - SeniorCare.com They never consulted me to determine whether we even already had a wheelchair, which we did. Friends came by frequently because it was such a comfortable place. My aunt has been a resident in the long term nursing care for about a year now. Additional Staffing can be viewed below. Raleigh, NC , 27612. Each number represents a Full-time Equivalent (FTE) Employee of the type listed above it at Hillcrest Raleigh At Crabtree Valley. It was individual departments and staff members who I had a real problem with. Hillcrest Raleigh at Crabtree Valley Careers and Employment - Indeed In addition, the Nursing Home offers short-term rehabilitative . Exciting news - Lids stores are open across the U.S. and Canada and our team is ready to help you safely find the latest headwear, jersey, and apparel styles from the brands you love. Mrs. Robinson was born February 24, 1952 to James and Mary Elizabeth Bu This made for a very noisy room that was difficult for anyone to have any quality time. Hillcrest Raleigh At Crabtree Valley Nursing Home is located in Raleigh, North Carolina at 3830 Blue Ridge Road. This results in a 82.09% daily average occupancy rate compared to the North Carolina average of 74.88% and a national average of 81.38%. Ratings from residents, family members, and visitors to our site are available below. claim this listing. Only one nurse was good to my father, the rest acted like you were bothering them if you asked for something. My dad loved the food and the cheery atmosphere felt a lot more like home. The average length of stay at Hillcrest Raleigh At Crabtree Valley is approximately 27.1 days. My dad also had a diabetic ulcer on his leg that needed special wound care. Install corridor and hallway doors that block smoke. Thats why, when making the tough decision about how best to care for your family or friends in the coming years, our team will help you take the uncertainty out of this difficult decision. 41.138.56.3 This city is among the largest metropolitan areas in the nation with has a total of 489,514 people. the process of finding a new home. HILLCREST-RALEIGH - 3830 Blue Ridge Rd, Raleigh, North Carolina - Yelp We use cookies to ensure that we give you the best experience on our website. They allowed visitors but only 1 person to a room at a time due to Covid. my concern was my friends mental, physical and emotional wellbeing. Dr. Humayun did nothing. We are so pleased with this terrific outcome! Conveniently located at the center of the facility, our main dining room features a dramatic vaulted ceiling and stylish chandelier. It was witnessed more than once that the bandage was changed but the wound was not cleaned. It appeared to be clean. Hillcrest Raleigh At Crabtree Valley's star ratings compare as follows: Averaging the available ratings gives an aggregate star rating of 2.43 for Hillcrest Raleigh At Crabtree Valley versus the NC average of 2.62 and a national average of 3.20. Finally, we assessed the number of patients that eventually returned home from this facility. He was in a real bad shape, but the physical therapy people were very good. Ensure each resident receives an accurate assessment. They were very nice, and I had no problems. Unfortunately, in limited cases, excessive reliance on these medications may mean that a nursing home is using these drugs to subdue residents. So, I had great faith in them. Products vary by location. Lids Stores Now Open *Some locations may Paying for assisted living can be a tricky topic. Whenever I needed a person to help I could never find anybody and the time I did our patient was confused and he yelled at her. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); https://www.bluecrossnc.com/about-us/policies-and-best-practices/transparency-coverage-mrf#. I highly recommend for elder care assistance. In addition, the attitude of the staff was surly and intimidating. Therapy staff is amazing nursing and aids deplorable. Ratings are out of 5 with 5 being the best and 1 being the worst. County: Wake Nursing Homes in Wake County. The therapy department was wonderful. Her nurse Sharese has been very attentive, personal, and has worked hard to insure my wife got excellent care. They had a cooler there with water bottles for the visitors; they were very accommodating in that respect. Search by city, zip code, services, required care (alzheimer's, hospice, dialysis, etc) or any other key term you are interested in. This is a somewhat discouraging figure as it is well below the national average. My dad was a patient at Hillcrest for about 2 months and I could not have been happier with the care he received. Hillcrest Raleigh At Crabtree Valley received an overall rating from CMS of 2 stars compared to the NC average of 3.04 and a National average of 3.32. I was lied to about this place and his care ,they will never take care of any of my family members again. Better hygiene protocols can minimize the number of UTI's sustained by residents in a nursing home. Because of COVID restrictions they did not allow visitors inside. This facility also was awarded an impressive short-term care score. The young lady at the desk assured me that my father would love it there. I made several complaints to nurses and supervisors about the complaints that were given to me. 3 days later Mom fell again with another CNA IN her room. Falls which result in injury are routinely the result of poor nursing care. If you continue to use this site we will assume that you are happy with it. Assisted Living Read More , Wondering if it is time for assisted living for your loved one is a common question for caregivers. I had no one with me in the office and the two staff members ganged up on me leaving me stunned and horribly upset at the thought of not seeing my mother over an innocent mistake!!!

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